You will prompted to download an active X control. It will prompt you to “Save or RUN” Click Run” “your browser may require you to Click the tool bar at the top to allow active X controls. “ Click on the tool bar and click on allow.
By completing step 3 you are giving our support team your permission to view your screen and share control of your mouse and keyboard.
Remember: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. This is a secure private session between you and the support team member.