Paconnect


Live Remote Assistance

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to resolve your Problem without you having to bring your system into the shop or initiate and onsite Service call.
This saves Time, Gas, and Money. Over 80% of our support calls can be resolved with this Time and money saving tool.

 

How to Get Support: as easy as 1-2-3

   

Step 1: 

Call our support line @ 724-838-7526 when prompted say “service” this will transfer you to our support department. A member of our support team will talk with you first to determine the nature of the problem.

Step 2: 

Once your problem has been determined, The Support Team member will give you a 6 digit code to enter in the box below. This will begin your remote support session.

Step 3: 

You will prompted to download an active X control. It will prompt you to “Save or RUN” Click Run” “your browser may require you to Click the tool bar at the top to allow active X controls. “ Click on the tool bar and click on allow.

By completing step 3 you are giving our support team your permission to view your screen and share control of your mouse and keyboard.

Remember: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. This is a secure private session between you and the support team member.

Enter your 6-digit PIN code:

After entering your Pin, you will be asked to run or save. Please choose run both times and then click OK when prompted this will allow the technician to remote control your machine.

 


 

Computer Connections Inc. -
789 East Pittsburgh Street,
Greensburg, PA 15601

Phone: 724-838-7526
Toll Free: 800-640-7506

Fax: 

724-838-1071

 

 

 

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