Why pay for a complete IT department when you only need part of one.Your complete IT solution, supporting all your servers, network appliances and desktops. Your systems can be monitored and supported both remotely and locally 24/7, allowing us to fix problems before they become an issue.
With a PAconnect Priority service contract you have immediate access to Consultants, Network Engineers, General PC service Technicians, Software trainers and telephone help desk.
- Proactive IT Support & Maintenance
- On-Site & Remote Support
- 24x7 Remote Monitoring Strategic Planning
- Spam & Virus Protection Remote Data Backup
- Rapid Response Network & Desktop Support
All for LESS than the cost of a Single Support Employee.
Remote Support over the internet:
PAconnect has the latest remote support systems that will allow out technicians to work remotely to fix your system immediately over the internet. With these tools at our disposal we can fix many problems without having to send a technician on site or having you bring your system into our shops. This saves your money and most importantly time.
Time and materials on a per call basis:
This service is available on site in your home or office and also in our shop. Our qualified technicians will fix your problem on a parts and labor basis , you will be given an estimate before and work is completed, no surprises, just fast- reasonable and reliable service when you need it.Our money saving support agreements:
Discounted Time Blocks:
This is the perfect solution if you need services on a regular basis or if you have a large project or roll out that that require many hour or several technicians. This is our most popular plan with our client the outsource their IT support to us.
All inclusive managed service agreement:
These plans are for monitoring and proactive administration and maintenance of your network and computer systems, these plan can cover basic services like maintaining your system backups and server management at a flat fee per month to complete soup to nuts care for your entire company systems for a flat fee per month.
After entering into a support agreement with us you will have your own customer support portal to manage your support requests. You will also have the options to email us or call into our help desk to initiate a service request. You will also have a technician assigned to your account that will know you, your company and your systems.