Phone Systems

Technology Solutions & Support.



Enhanced Unified Communications

The PBXact phone system is designed for organizations needing a fully featured, commercially supported, business communications turnkey solution. PBXact has features and functions closely integrated into many of the most popular phones and endpoints on the market.

PBXact is based on the world’s most popular open source PBX platform, FreePBX. We bundle in advanced functionality and tightly integrate this functionality across phones, web based user control panels and operator panels. PBXact provides one of the easiest systems for users to get started using, with little or no training.

PBXact was designed with one thing in mind: enhancing business communications to impact your bottom line. In order to accomplish that goal, we offer some really unique, tightly integrated features that allow you to custom design business communications around your needs.




PBXact UC Feature Support Included in All Systems


Business Features
  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)
Calling Features
  • Three-Way Calling Support
  • Voicemail
  • Voicemail to E-mail
  • Caller ID Support
  • Call Transfer
  • Call Recording
  • Do Not Disturb
  • Call Waiting
  • Call History / Call Detail Records
  • Call Event Logging
  • Speed Dials
  • Caller Blacklisting
  • Call Screening
Telephony Support
  • Open Standards Support for Multiple Protocols
  • SIP, IAX2, PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM
  • WebRTC
  • Softphone Support
  • Specialty Device Support
  • Door Phones
  • Overhead Paging
  • Strobe Alerts
  • Paging Gateways
  • Voice Gateways
  • Failover Devices
  • Desktop/Mobile Phone Support
Administration
  • Upgrade System with Granular Control
  • Bulk Import Utilities (Trunks, Extensions, Users, DIDs)
  • Localization in both GUI and Sound Files for Multiple Languages
  • Backup and Restore Utilities
  • Custom Destination Administration
  • Web-based Config File Management When Needed
  • System Recording Management
  • GUI Controls for DNS, Network Settings, and More!
User Control Panel
  • Responsive GUI (Desktop, Tablet, and Mobile Device)
  • WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Contact Management
  • Presence Management
  • Conference Room Management
  • Settings Management
    • Find Me / Follow Me
    • Call Forwarding, Call Waiting, Do Not Disturb
    • Call Confirmation
  • Voicemail
    • Visual Voicemail Playback and Management
    • Notification Options
    • Greetings Management
Add-ons

The Base Platform includes a base of system enhanced features (see chart below)

Additional functionality can be added as needed:

  • High Availability (License Required per PBX Node)
  • Call/Contact Center Features (Enhanced Call Center Functionality)
  • Operator Panel / Wall Boards
  • Zulu UC Desktop Application, Outlook and Browser Integration
  • Third Party Phone Support (for Non-Sangoma IP Phones)


Included in Base
Additional Add-Ons
PBXact UC Enhanced Features
Call Recording Reports

 
Class of Service
 
Conference Pro
 
Extension Routing
 
Fax Pro
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Park Pro
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Page Pro
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SysAdmin Pro
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Voicemail Notify
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Voicemail Reports
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XMPP Pro
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Third Party Phone Support
EndPoint Manager
Free for Sangoma Phones
 
Phone Apps
Free for Sangoma Phones
 
User Control Panel
Free for Sangoma Phones
 
High Availability
High Availability  
Requires a license for each PBX
Operator Panel
XactView Operator Panel (20 Pack)  
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XactView Operator Panel Queue License  
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Desktop Application
Zulu UC Desktop Application (20 Pack)  
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Call Center Features
Appointment Reminder, Outbound Calling Campaign, CallerID Management, Outbound Call Limiting, PinSet Pro, Queue Pro (Includes Queue Call Backs), Queue Reporting, Web Callback  
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