Robust Feature Set for All of Your Calling Needs
PAconnect Voice: Your Unified Communications Platform
- Cloud Hosted for maximum uptime availability.
- Increase productivity & mobility
Improve Customer Service
- Customer name instead of caller ID – links to your CRM / Exchange Server
- Listen in, Barge In, Whisper & Record Calls
- Advanced Queue monitoring – Know who is waiting to talk to you!
- Built-in web conferencing for easy case resolution
Increase Productivity
- See the presence of your colleagues
- Setup conference calls in seconds
- Remote Voicemail and Voicemail to Email with Transcription
- Corporate Instant Messaging
Desktop Call Control & CRM Integration
- Click to Call, from browser or CRM
- One-click call transfer to other extensions or voicemail
- Call Journaling & Customer identification
- Control your IP phone from your desktop
Built-In Web & Video Conferencing
- Launch web conferences / video calls in seconds – from the 3CX client
- Clientless with WebRTC technology – participants just click a web link
- No extra learning curve or separate web accounts
- Click2Call Google Chrome Extension
- Android and iOS apps included
Additional PAconnect Voice Features
- Unlimited Extensions – Grow as large as you need!
- Receive Voice Mail via Email
- Voicemail Transcription
- Call Transfers (Blind & Attendant)
- Call Forward on Busy
- Call Forward on No Answer
- Custom Hold Music – We supply or bring your own
- Intercom/ Paging
- Call Parking/ Pickup
- Real Time System Status Monitoring by PAconnect Techs
- Daily offsite Backups
- Headset Integration to PC/Phone or both w/ Clear Audio
- Auto Attendant/ Digital Receptionist
- Ring your Extension & Mobile Simultaneously
- Singular World Wide Phone System – Be Anywhere!
- 3CX Apps Web Client, iOS, Android, Windows, Mac
- Directory (Company & Private Phonebook)
- Sync with Office 365 (Users' Phonebook)
- Web Conference Dial-In
- Web Conferencing
- Call Logging
- Website Live Chat and Talk
- Call Queue Group Rights Management
- CRM Integration
- Sync with Office 365 (Azure AD)
- Call Queuing
- Real Time Statistics & Monitoring
- Supervisor Agent Status Override
- SLA Alerting
- Switchboard
- Wallboard
- Callback
- Call & Queue Reporting
- Call Recording Transcription and Search
- Barge In/ Listen In/ Whisper
What Our Clients Are Saying...
"Implementation of the phones was well planned out and executed by Jessy and the team at PAconnect. We seamlessly switched over from our old phone system to the IP phones at four locations with minimal downtime. Exceeded expectations for how smoothly they transitioned a critical tool for our business".
Chris James Manager, Fox & James